Frequently Asked Questions
Q: “How can I track my order?”
You’ll get an email with a tracking link once your order ships. If you have questions about tracking or delivery, just message me — I’m here to help.
Q: “I received a wrong or damaged product. What should I do?”
I’m sorry your item arrived this way. Best to message me within 7 days with photos of the item, your order number, and a short description of the issue. I’ll get back to you with a resolution as quickly as possible.
Q: “What’s your return policy?”
Since each item is made to order, I don’t accept returns or exchanges. If your order arrives incorrect or damaged, let me know right away — I’ll make it right.
Q: “Can I cancel my order?”
Because your order enters production right after you place it, cancellations are not possible. This helps me ensure quick turnaround times for all customers. To avoid issues, I recommend double-checking your order details before placing it.
Q: “Do you offer refunds?”
Refunds are only provided for incorrect or damaged items. If that applies, message me with photos and your order number. I’ll respond without delay.
Q: “Can I exchange an item for a different type or size?”
Since each item is made to order, I don’t offer exchanges.